Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays- the Netherlands). You will receive another notification when your order has shipped.

We use UPS as the main delivery service. Unfortunately, we cannot send to PO BOXES.

Shipping costs is included.

EU orders over €250 

USA orders over $350

UK - orders over £300

International orders over €350

Delivery

All shipments require a signature upon delivery. Customers are responsible for monitoring the tracking status and ensuring someone is available to receive the package. Through the tracking link, you also have the option to update the delivery address to an access point or provide pre-authorization for drop-off.

Will I pay for Taxes and Duties?

For international orders outside the EU,  any customs fees or taxes that may be associated with the purchase from CALASWIM are the responsibility of the customer.  

Please be aware that we do not have any control over any duties, customs and taxes levied by the country your order is being shipped to.  We cannot advise you what the cost will be as these charges can vary according to country.   You can contact your local customs office to find out more information if you are unsure of the charges.

Shipping to Access Points

It is a customer responsibility to keep an eye for the tracking when the parcel arrives. Don't forget to pick up your orders at the Access Points. The Access Points usually hold your parcel from 3-5 working days. This depends on the locations. If the parcels return to us, the shipping charges will be deducted from the refunds. 

 

Our standard shipping zones are as follows:

We offer Shipping to most countries as per the below zones:

Shipping Zone:	Price	Countries:
Domestic	€6.95	Netherlands
EU 1	€7.95	Belgium, Germany, Luxembourg
EU 2	€10.00	Austria, Bulgaria, Croatia, Cyprus, Czech Repulic, Estonia, , France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Switzerland, Spain
EU Plus	€15.00	Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzogovina, Denmark, Georgia, Finland, Guernsey, Iceland, Jersey, Kosovo, Macedonia, Moldova Montenegro, Norway, San Marino, Serbia, Sweden, Turkey
UK	£10.00	United Kingdom
USA	$20.00	United States of America
International	€25.00	Rest of the World
DO NOT SHIP		We do not ship to the following countries or territories: Afghanistan, Cuba, Yemen, Iran, Iraq, Libya, North Korea, Sierra Leone, South Sudan, Myanmar, (this may include but is not limited to countries that are affected by conflict or natural disasters). Due to the ongoing situation, we are unable to deliver to Russia and Ukraine at this time. We apologize for any inconvenience this may cause.

 

Cost of Shipping:

All shipments are insured to ensure they arrive in good condition and not lost during transit. 

The cost of insurance is included with your order however is non-refundable in the event of the return part of the order or the entire order, as per the chart below:

Order Value	Cost of Insurance
€ 0-400	No additional cost
€ 401- and over	€ 10.00

 

However, we are not responsible for any packages stolen after delivery. In the even of thefts and stolen packages, we recommend contacting your local police for assistance.

Express Shipping: 

We offer and prioritize Express Shipping to ensure your orders arrive promptly. Please monitor the tracking updates for your shipment. In the event of a delay due to courier-related circumstances, we kindly ask for your understanding as we are unable to expedite their processes.

 

Our Shipping Options:

Shipping Zone:	Shipping Option	Estimated Delivery
Netherlands	Standard	1-2 business days
Netherlands	Express	Next business day before end of day
Belgium, Germany, Luxembourg	Standard	1-2 business days
Belgium, Germany, Luxembourg	Express	Next business day before end of day
EU 2 & EU Plus	Standard	3-4 business days
EU 2 & EU Plus	Express	1-2 business days before end of day
UK	Standard	3-4 business days before end of day
UK	Express	1-2 business days before end of day
USA	Standard	within 5 business days
USA	Express	2-4 business days before end of day
International	Express	within 5 business days
International	Track & Trace	10-25 business days

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within the estimated delivery period of receiving your shipping confirmation email, please contact us at care@calaswim.com with your name and order number, and we will look into it for you.

 

If you have any further questions, please don't hesitate to contact us at care@calaswim.com